Patients' Rights Advocate

The SmithWaters Group provides support and advocacy to clients in Lake County regarding mental services, education, access and participation, as well as complaint resolution services.

Contact Information

Frank and Bill Smithwaters

Telephone: 1(800) 970-5816
In person: 3666 I Street, Sacramento CA 95816
Email: [email protected]

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Todd Metcalf
Director

Mailing:

P. O. Box 1024

Lucerne, CA 95458

Clinic Hours: Mon-Fri 8am-5pm (by appointment only)
Provider Directories/Directorio de Proveedores

IF YOU ARE IN CRISIS:

Help is available 24 hours per day, 7 days a week

Call: 1(800) 900-2075

North Shore:

6302 Thirteenth Avenue

Lucerne, CA 95458

(707) 274-9101

Fax: (707) 274-9192
Licensed by the State Department of Healthcare Services license#170002CN exp 8/31/2023

South Shore:

7000-B South Center Drive

Clearlake, CA 95422

(707) 994-7090

Fax: (707) 994-7092 (MH) Fax: (707) 994-7164 (SUDS)
Licensed by the State Department of Healthcare Services license#170002BN exp 11/30/2022

Presumptive Transfer

All presumptive transfer requests can be uploaded by clicking this SECURE link . Communication can be sent to Lake County Behavioral Health's contact [email protected] or by calling (707) 274-9101 and asking to speak with the Managed Care Coordinator.

File a Grievance

Lake County Behavioral Health Services clients have many rights, including the right to report issues about the services they receive.

Click here to download a grievance form. Once the form has been completed, you can upload it by clicking this SECURE link.

Or mail to:

Member Services Resolution Officer

PO Box 1024

Lucerne, CA 95458-1024

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Patients' Rights Advocate