Why can't Juvenile Home staff handle probation issues and questions?

Although Juvenile Home staff are under the direct control of the Chief Probation Officer and the facility is a division of the Probation Department, statutes clearly define their duties. Specifically, juvenile correctional officers and Juvenile Home staff are in charge of the custody, security and control of offenders detained within the facility. Current law mandates that probation officers handle most casework issues that are related to offenders that are detained within the Juvenile Home. DO NOT contact juvenile correctional officers on holidays or weekends in an attempt to resolve probation (supervision) issues.